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EXP offers extensive software solutions in the areas of Customer/Service Non-Conformance and Supplier Non-Conformance. These systems are available as individual products or can be fully integrated to provide a holistic solution for Quality Non-Conformance Systems.
Non-Conformance Reporting is an integral part of your Quality Management and Quality Assurance Programs. Our Non-Conformance Systems are designed “out-of-the-box” to capture vital information on the products & services that you offer and on the suppliers/partners in your supply chain.
The EXP Non-Conformance system will allow your organization to identify problems or deficiencies within your in-bound or out-bound operations. When an individual problem or multiple problems arise, your organization will be able to leverage the power of our Corrective Actions / Preventative Actions (CAPA) Module to assign, track and report on the action taken to resolve the problem.
The most powerful feature of the Non-Conformance system is the ability to report on any piece of information captured within the system. We provide valuable information for management within every level of the organization to drive performance and quality standards for the betterment of the organization at the whole.
As part of the standard reporting offering, we provide: daily, weekly, monthly and annual Non-Conformance Reports. These reports are based on vital pieces of information such as non-conformance types, resolutions times/cycle times, investigation results, and analytics. In addition to our standard reporting offering, EXP will help you create reports that fit the needs of your organization.
“Out-of-the-box”, EXP Non-Conformance Reports focus on the following high level information. This information is easily customized for information capture within your organization.
Non-Conformance Reports (standard offering):
- General Information - Information related to the source of the Non-Conformance (e.g. Site, Recorder, Customer, Product, Service, Supplier, Name & Contact info etc…)
- Non-Conformance Details – Specifics relating to the Non-Conformance (e.g. Date Discovered, Complaint Type, Incident Type, Error Type, Sample Type, Item Number, Batch/Lot#, Sales Order etc…)
- Investigation – Investigation information/details (e.g. Were the Goods Accepted/Reject/Replaced?, Order/Replacement Number, Comments, Close Date etc…)
- Attachments - Section to maintain documentation.
- Corrective Actions / Preventative Actions – This sections allows the assignment of actions/tasks to persons within the organization to correct the problem/error.
- Costing – This section captures the costs associated with the Non-Conformance (e.g. Customer Claims, Scrapped, Rework, Fixed, Reversed, Avoided, Potential etc…)
- History – This section provides a full audit log for all changes related to the record.
Here is a sample of one of our standard Non-Conformance reporting dashboards
Non-Conformance Dashboard
Non-Conformance Quality Management Benefits:
- Customer focus, leadership, involvement of people
- Process & system approach to management
- Standardized usage & training (multiple language support)
- Automation & timely communication (notification, emails, tasks)
- Improved investigation & analysis
- Increased knowledge sharing and lessons learned
- Quick identification of problem areas
- Enhanced transparency, reporting & management decision making
- Accountability to stakeholders, employees and investors
- Stronger internal controls, programs and processes
Please contact us any time for additional information or product demonstrations.
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